Quality Assurance Analyst - Onsite Night Shift

Avensys Consulting; Quezon City; On-site; PHP 300,000 - 480,000; Full time

Job summary

Avensys Consulting is hiring a Quality Analyst to join our on-site team in Quezon City. This role requires a keen eye for detail, strong QA experience, and the ability to monitor performance against quality standards during night shifts and rotating schedules.

You will conduct audits, provide coaching, prepare reports, and collaborate with operations to improve service quality. Healthcare account experience is an advantage but not required.

Qualifications

• Minimum 3 years of experience in Quality Assurance (QA).
• Excellent analytical, critical-thinking and problem-solving abilities.
• Strong communication and reporting skills.
• Healthcare/Medical account experience is an advantage but not required.

Responsibilities

• Monitor and evaluate employee performance against established quality standards.
• Conduct quality audits and identify performance gaps and opportunities for improvement.
• Provide constructive feedback and coaching recommendations to staff.
• Prepare quality reports, analyze trends, and track performance metrics.
• Collaborate with operations teams to improve service quality and ensure process compliance.

Skills

Analytical skills

Critical thinking

Problem solving

Communication skills

Reporting skills

Job description

Avensys Consulting is hiring a Quality Analyst to join our on-site team in Quezon City. This role requires a keen eye for detail, strong QA experience, and the ability to monitor performance against quality standards during night shifts and rotating schedules.

You will conduct audits, provide coaching, prepare reports, and collaborate with operations to improve service quality. Healthcare account experience is an advantage but not required.