Onsite SME & Operations Coach (Night Shift)

Avensys Consulting; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Avensys Consulting is seeking an experienced Subject Matter Expert (SME) to coach and mentor the operations team, guiding processes, procedures, and best practices onsite in Quezon City.

The role requires 3+ years of SME experience, strong process knowledge, and excellent communication. Night shift and shifting schedules are part of the role, with 100% onsite work at Eton Centris, Quezon City.

Qualifications

• At least 3 years of experience as a Subject Matter Expert (SME).
• Strong knowledge of operational processes and procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience handling escalations and providing process guidance.

Responsibilities

• Serve as the SME and guide team members on processes and best practices.
• Support operations by addressing complex inquiries, escalations, and process concerns.
• Conduct coaching, mentoring, and knowledge-sharing to improve team performance.
• Identify process gaps and recommend improvements to enhance efficiency.
• Assist in developing and updating process documentation, training materials, and knowledge resources.
• Collaborate with Quality and Operations teams to ensure compliance with standards and procedures.

Skills

SME experience

Operational knowledge

Communication

Problem-solving

Escalations handling

Job description

Avensys Consulting is seeking an experienced Subject Matter Expert (SME) to coach and mentor the operations team, guiding processes, procedures, and best practices onsite in Quezon City.

The role requires 3+ years of SME experience, strong process knowledge, and excellent communication. Night shift and shifting schedules are part of the role, with 100% onsite work at Eton Centris, Quezon City.