Onsite SME & Process Coach (Night Shift Ready)

AVENSYS CONSULTING INC.

Quezon City

On-site

PHP 420,000 - 660,000

Full time

3 days ago

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Job summary

AVENSYS CONSULTING INC. is seeking a Subject Matter Expert (SME) to lead and coach teams onsite at Eton Centris, Quezon City. You will guide processes, address complex inquiries, and drive continuous improvements while supporting 100% onsite operations and night-shift scheduling.

The role emphasizes mentoring, knowledge sharing, and collaboration with Quality and Operations to maintain standards and efficient performance.

Qualifications

At least 3 years of experience as a Subject Matter Expert (SME).
Strong knowledge of operational processes and procedures.
Excellent communication, problem-solving, and analytical skills.
Experience handling escalations and providing process guidance.
Healthcare/Medical account experience is an advantage but not required.

Responsibilities

Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.
Support operations by addressing complex inquiries, escalations, and process-related concerns.
Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.
Identify process gaps and recommend improvements to enhance operational efficiency.
Assist in developing and updating process documentation, training materials, and knowledge resources.
Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.