Subject Matter Expert (ONSITE | amenable to night shift | shifting schedules)

AVENSYS CONSULTING INC.; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

AVENSYS CONSULTING INC. is seeking a Subject Matter Expert (SME) to lead and coach teams onsite at Eton Centris, Quezon City. You will guide processes, address complex inquiries, and drive continuous improvements while supporting 100% onsite operations and night-shift scheduling.

The role emphasizes mentoring, knowledge sharing, and collaboration with Quality and Operations to maintain standards and efficient performance.

Qualifications

• At least 3 years of experience as a Subject Matter Expert (SME).
• Strong knowledge of operational processes and procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience handling escalations and providing process guidance.
• Healthcare/Medical account experience is an advantage but not required.

Responsibilities

• Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.
• Support operations by addressing complex inquiries, escalations, and process-related concerns.
• Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.
• Identify process gaps and recommend improvements to enhance operational efficiency.
• Assist in developing and updating process documentation, training materials, and knowledge resources.
• Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.

Skills

SME experience

Operational processes

Communication

Analytical skills

Escalation handling

Job description

WE'RE HIRING: SUBJECT MATTER EXPERT (SME) (Pure ONSITE and amenable to night shift and shifting schedules)

Are you an experienced SME with strong operational knowledge and a passion for coaching, mentoring, and driving team performance? We're looking for you!

Key Responsibilities:

• Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.

• Support operations by addressing complex inquiries, escalations, and process-related concerns.

• Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.

• Identify process gaps and recommend improvements to enhance operational efficiency.

• Assist in developing and updating process documentation, training materials, and knowledge resources.

• Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.

Qualifications:

• At least 3 years of experience as a Subject Matter Expert (SME).

• Strong knowledge of operational processes and procedures.

• Excellent communication, problem-solving, and analytical skills.

• Experience handling escalations and providing process guidance.

• Healthcare/Medical account experience is an advantage but not required.

• Willing to work 100% onsite at Eton Centris, Quezon City.

• Amenable to night shift and shifting schedules.

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