Onsite Tech Support Associate - Paid Training & Growth

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance bonuses

Paid training

Career growth

Job summary

Caldwell Communications is seeking a Technical Support Representative for an onsite position in Quezon City. No prior BPO experience is required, but candidates should have strong English communication and basic computer troubleshooting skills. Training starts from Day 1 with paid sessions.

You will assist customers with technical concerns, troubleshoot issues, document resolutions, and meet quality targets on a shifting schedule. This role offers growth opportunities and performance incentives.

Qualifications

• High school graduate required.
• No BPO or call center experience required.
• Strong English communication skills.
• Basic computer knowledge and troubleshooting.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

English communication

Troubleshooting

Basic computer knowledge

Problem solving

Education

High School or Senior High School graduate

Job description

Caldwell Communications is seeking a Technical Support Representative for an onsite position in Quezon City. No prior BPO experience is required, but candidates should have strong English communication and basic computer troubleshooting skills. Training starts from Day 1 with paid sessions.

You will assist customers with technical concerns, troubleshoot issues, document resolutions, and meet quality targets on a shifting schedule. This role offers growth opportunities and performance incentives.