Onsite Retail IT Support Specialist (POS & Hardware)

Robinsons Appliances Corp.; Cagayan de Oro; On-site; PHP 360,000 - 600,000; Full time

Job summary

Robinsons Appliances is seeking an IT Specialist to support stores, maintain POS systems, printers, and computer hardware. You will handle technical issues raised by employees and ensure smooth store tech operations.

The ideal candidate has a IT-related degree, at least 1 year of IT support experience, and strong Windows/Microsoft skills. Onsite work with occasional travel is required to support multiple locations.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• At least 1 year IT support experience.
• Proficient in Windows OS and Microsoft applications.
• POS, printers and IT peripherals experience preferred.
• ServiceNow knowledge or similar ticketing system advantageous.
• Retail experience advantageous.
• Willing to work onsite and travel if needed.

Responsibilities

• Provide technical support and resolve IT concerns from employees and stores.
• Troubleshoot hardware, software, network, POS, and printer issues.
• Install, configure, and maintain computer systems, applications, and hardware.
• Create and manage user accounts and system access; log service requests.
• Diagnose and resolve system issues with minimal downtime.
• Coordinate with internal teams and vendors for resolution and improvements.
• Provide timely updates to users regarding service requests.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

POS systems

Printers

Windows OS

Microsoft apps

Ticketing systems

ServiceNow

Retail experience

Onsite work

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Robinsons Appliances is seeking an IT Specialist to support stores, maintain POS systems, printers, and computer hardware. You will handle technical issues raised by employees and ensure smooth store tech operations.

The ideal candidate has a IT-related degree, at least 1 year of IT support experience, and strong Windows/Microsoft skills. Onsite work with occasional travel is required to support multiple locations.