Customer Service Role-CDO Site_ NOW HIRING!

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a dedicated customer service professional to handle inbound and outbound calls, respond to inquiries, and resolve concerns with accuracy and courtesy. The role emphasizes clear communication, attention to detail, and a customer-first mindset in a fast-paced environment.

The successful candidate will be onsite in Cagayan de Oro, open to shifting schedules including weekends and holidays, and may or may not have prior BPO experience

Qualifications

• High school or college undergraduate with willingness to learn.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving abilities.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and resolve concerns in a timely manner.
• Process customer requests and provide accurate account information.
• Document customer interactions and maintain accurate records.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain high-quality customer service and meet performance standards.

Skills

Verbal communication

Written communication

Problem solving

Education

High school / senior high school / college undergraduate

Job description

About the Role

The successful candidate will provide excellent customer support by handling inquiries, resolving concerns, processing requests, and delivering quality service through inbound and outbound calls. This role requires strong communication skills, a customer-focused mindset, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently

• Respond to customer inquiries and resolve concerns in a timely manner

• Process customer requests and provide accurate account information

• Document customer interactions and maintain accurate records

• Escalate complex concerns to the appropriate team when necessary

• Maintain high-quality customer service and meet performance standards

About You

• High school graduate, senior high school graduate, or college undergraduate

• With or without BPO or customer service experience, depending on account requirements

• Good verbal and written communication skills

• Customer-focused with strong problem-solving abilities

• Willing to work onsite in Cagayan de Oro

• Willing to work on shifting schedules, weekends, and holidays