Pre-Sales Advisor - Upsell & Retention Specialist

FPS Innovation Labs Private Limited; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

Full Potential Solutions (FPS) invites applications for a Pre Sales Advisor in Davao, Philippines. You will engage with new customers to understand needs, offer personalized solutions, and ensure a seamless service experience, focusing on customer retention and identifying upsell opportunities.

The role emphasizes proactive engagement, clear communication, and building long-term relationships while supporting installation or service progress and maintaining accurate documentation.

Qualifications

• Experience in sales with retention and customer service is a requirement.
• Minimum of 1 year of experience in Call Center environments.
• Technical Support experience is a plus.
• Familiarity with B2B interactions is an advantage.
• Legal age of employment: at least 18 years old.

Responsibilities

• Engage new customers to confirm and move pending orders forward.
• Save at-risk orders by resolving concerns and offering suitable solutions.
• Coordinate reschedules and provide updates on installation or service status.
• Modify new orders for upgrades, downgrades, or feature changes.
• Ensure a smooth onboarding experience with clear communication and documentation.

Skills

Excellent English communication

Customer service

Retention & upselling

Problem solving

Multi-tasking

Technical level communication

Active listening

Attention to detail

Work under pressure

Education

Senior High School or higher

Tools

PC hardware knowledge

Troubleshooting software

Networking basics (LAN/WAN)

Job description

Full Potential Solutions (FPS) invites applications for a Pre Sales Advisor in Davao, Philippines. You will engage with new customers to understand needs, offer personalized solutions, and ensure a seamless service experience, focusing on customer retention and identifying upsell opportunities.

The role emphasizes proactive engagement, clear communication, and building long-term relationships while supporting installation or service progress and maintaining accurate documentation.