(Onsite process) Customer Service Representative

Lexie; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO

Job Training

Flexible Hours

Job summary

A customer service firm is seeking a Customer Service Representative in Quezon City. This is an onsite, entry-level role where you'll assist customers with inquiries, resolve complaints, and maintain detailed records of interactions. Ideal candidates should have a Bachelor's degree and strong communication skills. The position offers flexible hours and opportunities for professional development, including training for enhancing customer service abilities.

Qualifications

• Entry-level position; no prior experience required.
• Ability to connect with customers effectively.
• Strong work ethic and a positive attitude.

Responsibilities

• Assist customers with inquiries and provide information.
• Resolve customer complaints and issues promptly.
• Maintain a detailed record of customer interactions.
• Collaborate with team members to enhance experience.
• Participate in training to improve knowledge and skills.

Skills

Proficiency in English Language

Strong interpersonal skills

Excellent customer service skills

Basic technical skills

Education

Bachelor’s degree in a relevant field

Job description

(Onsite Process) Customer Service Representative

Lexie

On-site - Quezon City No Exp Required Bachelor Full-time

Chat

• Assist customers with inquiries and provide information on products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain a detailed record of customer interactions for reference.
• Work collaboratively with team members to enhance customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Maternity & Paternity Leave

Work-Life Balance

Flexible Hours

Description

• Assist customers with inquiries and provide information on products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain a detailed record of customer interactions for reference.
• Work collaboratively with team members to enhance customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level; no prior experience required.
• Skills and Competencies: Proficiency in English Language.
• Skills and Competencies: Strong interpersonal skills with the ability to connect with customers.
• Skills and Competencies: Excellent customer service skills.
• Skills and Competencies: Basic technical skills for troubleshooting customer inquiries.
• Qualities and Traits: Strong work ethic and a positive attitude.

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Working Location

HGS (Hinduja Global Solutions). HGS Zeta Tower, Bridgetowne West, E. Rodriguez, Jr. Avenue, corner Ortigas Ave, Quezon City, Metro Manila, Philippines

Lexie Staffing & Business Consulting Company

Notes

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