Customer Service Agent

Lexie Staffing co.; Bulacan; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health & Wellness: HMO

Free Meals

Job Training

Maternity & Paternity Leave

Flexible Hours

Job summary

A staffing and business consulting firm is seeking candidates for an on-site customer service position in Bulacan. Responsibilities include handling customer inquiries through various channels and ensuring a positive customer experience. Ideal candidates will have a high school diploma and possess strong communication skills. Benefits include health insurance, free meals, and flexible hours.

Qualifications

• Prior customer service or BPO experience is a plus.
• Ability to handle multiple tasks effectively.
• Comfortable using computer systems.
• Strong work ethic.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Empathy, patience, and active listening.
• Proficiency in computer systems, CRM tools, and office software.

Responsibilities

• Handle incoming calls, emails, or chats in a professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate issues if necessary.
• Process orders and maintain customer records.
• Ensure a positive customer experience.
• Meet or exceed performance targets.
• Meet or exceed performance targets such as response time, quality, and customer satisfaction.

Skills

English language proficiency

Strong verbal and written communication skills

Problem-solving abilities

Multitasking abilities

Team player

Strong work ethic

Empathy

Active listening

Education

High school diploma or equivalent

BPO/customer service experience a plus

Tools

CRM tools

Office software

Job description

Overview

On-site - Bulacan No Exp Required Diploma Full-time

Responsibilities

• Handle incoming calls, emails, or chats in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and escalate issues when necessary
• Process orders, forms, applications, and requests
• Maintain customer records and update account information
• Ensure a positive customer experience and build long-term relationships
• Meet or exceed performance targets such as response time, quality, and customer satisfaction

Qualifications

• High school diploma or equivalent; prior customer service or BPO experience is a plus
• English language proficiency
• Team player
• Strong work ethic
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Empathy, patience, and active listening
• Proficiency in computer systems, CRM tools, and office software

Benefits

• Insurance Health & Wellness: HMO
• Free Meals
• Professional Development: Job Training
• Maternity & Paternity Leave
• Work-Life Balance: Flexible Hours

Working Location

Unit 13 3F Rocka Commercial Bldg. Rocka Complex, Tabang, Plaridel, Bulacan 3004

Company

Lexie Staffing & Business Consulting Company

Safety & Compliance

• If the position requires you to work overseas, please be vigilant and beware of fraud.
• If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.