Healthcare Customer Service Representative

Lexie Staffing co.; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

A staffing and consulting firm in Quezon City is looking for a Healthcare Customer Service Representative. This on-site role requires a Bachelor's degree and offers the opportunity to help customers with their healthcare-related inquiries. Ideal candidates will have strong interpersonal skills and a commitment to excellent customer service. Join a team that values dedication to helping others while maintaining up-to-date knowledge of healthcare policies and services.

Qualifications

• Bachelor's degree in a relevant field is preferred.
• 0–2 years in customer service, preferably in a healthcare setting.
• Proficient in English language; strong interpersonal and customer service skills.
• Demonstrates a strong work ethic and helpful attitude.
• Familiarity with healthcare software and basic computer applications.

Responsibilities

• Act as the primary point of contact for customers seeking healthcare assistance.
• Provide accurate information regarding medical services, insurance, and appointments.
• Document customer interactions clearly in the system.
• Keep up-to-date with healthcare policies and procedures.
• Document interactions clearly in the system.

Skills

English proficiency

Interpersonal skills

Customer service skills

Education

Bachelor’s degree in a relevant field

Tools

Healthcare software familiarity

Basic computer applications

Job description

Healthcare Customer Service Representative

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

• Act as the primary point of contact for customers seeking assistance with healthcare-related inquiries.
• Provide accurate information regarding medical services, insurance benefits, and appointment scheduling.
• Address customer concerns with empathy and professionalism, ensuring a positive interaction.
• Maintain up-to-date knowledge of healthcare policies and procedures to assist customers effectively.
• Document customer interactions clearly in the system for future reference and analysis.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: 0–2 years in customer service, preferably in a healthcare setting.
• Skills and Competencies: Proficient in English language; strong interpersonal and customer service skills.
• Qualities and Traits: Demonstrates a strong work ethic and a commitment to helping others.
• Technical Skills: Familiarity with healthcare software and basic computer applications.

Working Location

Lexie Staffing & Business Consulting Company