Onsite Player Engagement Specialist — Gaming Support

Keywords Studios Plc; Western Visayas; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is seeking a Player Engagement Agent to serve as the essential link between our clients and the gaming community. The role is onsite at VSB Building, 7th St, Bacolod City, 6100, Philippines, and focuses on delivering prompt, quality responses to players while gathering valuable feedback for our developers.

As part of the Player Engagement team, you will work with CRM tools like Zendesk and Helpshift, maintain reports, and contribute to high-quality support processes.

Qualifications

• C1-C2 language proficiency required
• English B2 level or higher
• Full-time availability including weekends
• Proactive and reliable in handling inquiries
• Experience in customer support or BPO is a plus

Responsibilities

• Respond to players via ticketing, email, or chat
• Investigate and resolve player inquiries promptly
• Provide feedback to developers based on player input
• Coordinate with internal teams for smooth support
• Translate content as needed to ensure clear communication

Skills

Communication

Analytical

Leadership

CRM tools

Tools

Zendesk

Helpshift

Discord

Slack

Job description

Keywords Studios is seeking a Player Engagement Agent to serve as the essential link between our clients and the gaming community. The role is onsite at VSB Building, 7th St, Bacolod City, 6100, Philippines, and focuses on delivering prompt, quality responses to players while gathering valuable feedback for our developers.

As part of the Player Engagement team, you will work with CRM tools like Zendesk and Helpshift, maintain reports, and contribute to high-quality support processes.