Gaming Player Engagement Specialist (Onsite)

Keywords Studios Plc; Manila; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios Asia Pacific in the Philippines seeks a Player Engagement Agent to bridge clients and gaming communities. You will respond to players’ questions via tickets, email, or chat, and provide valuable feedback to developers while upholding service quality.

You will leverage your English proficiency, strong communication, and knowledge of CRM tools to support a dynamic player community onsite at Ortigas Center, Pasig.

Qualifications

• Proficiency in English at least C1-C2 with English at B2+ level.
• Excellent communication skills for effective player support.
• Availability for full-time work, including weekends and holidays, across time zones.
• Familiarity with CRM tools such as Zendesk/Helpshift.

Responsibilities

• Deliver excellent customer support to players via ticketing, email, or chat.
• Investigate and resolve player inquiries promptly, escalating when needed.
• Gather and deliver player feedback to developers according to procedures.
• Maintain detailed reports and contribute to smoother support processes.

Skills

English Proficiency

Customer Service

Communication

Problem Solving

Teamwork

Tools

Zendesk

Helpshift

Discord

Slack

MS Office

Google Suite

Job description

Keywords Studios Asia Pacific in the Philippines seeks a Player Engagement Agent to bridge clients and gaming communities. You will respond to players’ questions via tickets, email, or chat, and provide valuable feedback to developers while upholding service quality.

You will leverage your English proficiency, strong communication, and knowledge of CRM tools to support a dynamic player community onsite at Ortigas Center, Pasig.