Onsite Partner Support Engineer – Makati (EMEA Night Shift)

Pax8 Philippines Inc.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Pax8 Philippines Inc. is hiring a Partner Support Engineer in Makati City to help our global partners solve technical challenges in a fast-moving, AI-powered technology marketplace.

You’ll own technical conversations across phone, email, web and chat, coordinate with vendors, and translate complex issues into clear updates, while growing with emerging cloud technologies and platform operations. The role requires onsite availability 3:00pm–12:00am, including Saturdays and Sundays, and a

Qualifications

• Advanced demonstrated experience in technical or customer support, ideally within a SaaS environment.
• Experience supporting managed service providers or partner-led technology ecosystem.
• A practical understanding of marketplace operations such as ordering, billing and migrations.
• Proven ability to investigate technical problems, make sense of large amounts of information and work logically towards a resolution.
• Familiarity with vendor technologies such as Microsoft, CrowdStrike, SentinelOne, Bitdefender or BitTitan is a plus.
• The ability to turn technical detail into clear, accessible communication for different audiences.
• A calm, partner-focused approach when conversations become challenging or frustrating.
• Availability to work onsite in Makati City from 3:00pm to 12:00am, including Saturdays and Sundays plus three weekdays.

Responsibilities

• Solve partner problems: Take ownership of technical support conversations across phone, email, web and chat, investigating issues and keeping partners informed from first contact through resolution.
• Become a marketplace expert: Build deep knowledge of platform operations, orders, billing, migrations, channel changes and third-party integrations.
• Work across leading technologies: Coordinate troubleshooting and escalations involving vendors such as Microsoft, CrowdStrike, SentinelOne, Bitdefender and BitTitan.
• Tackle complexity: Diagnose issues logically, bring in specialist support when needed and keep momentum through to resolution.
• Make support smarter: Spot recurring themes, turn what you learn into useful knowledge content and partner with Product and Engineering to improve longer-term outcomes.
• Build trust: Translate technical complexity into clear, practical updates that give partners confidence in what's happening and what comes next.
• Keep learning: Stay curious about new technologies, platform changes and better ways to solve problems.

Skills

Technical support

Customer support

MSP experience

Marketplace operations

Troubleshooting

Vendor coordination

Communication

Onsite availability

Tools

Microsoft

CrowdStrike

SentinelOne

Bitdefender

BitTitan

Job description

Pax8 Philippines Inc. is hiring a Partner Support Engineer in Makati City to help our global partners solve technical challenges in a fast-moving, AI-powered technology marketplace.

You’ll own technical conversations across phone, email, web and chat, coordinate with vendors, and translate complex issues into clear updates, while growing with emerging cloud technologies and platform operations. The role requires onsite availability 3:00pm–12:00am, including Saturdays and Sundays, and a