Partner Support Engineer

Pax8 Philippines Inc.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Pax8 Philippines Inc. is hiring a Partner Support Engineer in Makati City to help our global partners solve technical challenges in a fast-moving, AI-powered technology marketplace.

You’ll own technical conversations across phone, email, web and chat, coordinate with vendors, and translate complex issues into clear updates, while growing with emerging cloud technologies and platform operations. The role requires onsite availability 3:00pm–12:00am, including Saturdays and Sundays, and a

Qualifications

• Advanced demonstrated experience in technical or customer support, ideally within a SaaS environment.
• Experience supporting managed service providers or partner-led technology ecosystem.
• A practical understanding of marketplace operations such as ordering, billing and migrations.
• Proven ability to investigate technical problems, make sense of large amounts of information and work logically towards a resolution.
• Familiarity with vendor technologies such as Microsoft, CrowdStrike, SentinelOne, Bitdefender or BitTitan is a plus.
• The ability to turn technical detail into clear, accessible communication for different audiences.
• A calm, partner-focused approach when conversations become challenging or frustrating.
• Availability to work onsite in Makati City from 3:00pm to 12:00am, including Saturdays and Sundays plus three weekdays.

Responsibilities

• Solve partner problems: Take ownership of technical support conversations across phone, email, web and chat, investigating issues and keeping partners informed from first contact through resolution.
• Become a marketplace expert: Build deep knowledge of platform operations, orders, billing, migrations, channel changes and third-party integrations.
• Work across leading technologies: Coordinate troubleshooting and escalations involving vendors such as Microsoft, CrowdStrike, SentinelOne, Bitdefender and BitTitan.
• Tackle complexity: Diagnose issues logically, bring in specialist support when needed and keep momentum through to resolution.
• Make support smarter: Spot recurring themes, turn what you learn into useful knowledge content and partner with Product and Engineering to improve longer-term outcomes.
• Build trust: Translate technical complexity into clear, practical updates that give partners confidence in what's happening and what comes next.
• Keep learning: Stay curious about new technologies, platform changes and better ways to solve problems.

Skills

Technical support

Customer support

MSP experience

Marketplace operations

Troubleshooting

Vendor coordination

Communication

Onsite availability

Tools

Microsoft

CrowdStrike

SentinelOne

Bitdefender

BitTitan

Job description

Partner Support Engineer | Makati City, Philippines | Onsite

One Ayala Mall, Makati City, Philippines | Onsite

Supporting the EMEA shift | 3:00pm-12:00am

Saturday & Sunday + 3 weekdays (5 days a week)

Pax8 is hiring a Partner Support Engineer in Makati City, Philippines , helping our global partners solve technical challenges and get more from a fast-moving, AI-powered technology marketplace.

Put your technical problem-solving where it makes a difference

This is more than closing support cases. You'll be part of our Global Partner Support team, combining technical troubleshooting, partner communication and real ownership to keep our partners moving.

You’ll build expertise across cloud technologies, marketplace operations and vendor solutions while growing alongside the new technologies and AI-powered tools changing how technical support works.

Technology meets people at Pax8

We're building an environment where curious, growth-minded people can embrace emerging technology while keeping human judgement, relationships and service at the heart of their work.

Learn more about Pax8 Careers and explore the latest thinking, stories and technology from our Pax8 Blog.

What you’ll get stuck into

• Solve partner problems: Take ownership of technical support conversations across phone, email, web and chat, investigating issues and keeping partners informed from first contact through resolution.
• Become a marketplace expert: Build deep knowledge of platform operations, orders, billing, migrations, channel changes and third-party integrations.
• Work across leading technologies: Coordinate troubleshooting and escalations involving vendors such as Microsoft, CrowdStrike, SentinelOne, Bitdefender and BitTitan.
• Tackle complexity: Diagnose issues logically, bring in specialist support when needed and keep momentum through to resolution.
• Make support smarter: Spot recurring themes, turn what you learn into useful knowledge content and partner with Product and Engineering to improve longer-term outcomes.
• Build trust: Translate technical complexity into clear, practical updates that give partners confidence in what's happening and what comes next.
• Keep learning: Stay curious about new technologies, platform changes and better ways to solve problems.

The impact you’ll make

Great technical support keeps our partners productive and confident. In this role, you’ll help reduce disruption, make complex problems easier to navigate and turn each interaction into an opportunity to strengthen partner trust.

Just as importantly, what you learn on the frontline can help identify patterns, improve knowledge and contribute to better experiences for future partners.

You’ll thrive here if you have

• Advanced demonstrated experience in technical or customer support, ideally within a Software as a Service environment.
• Experience supporting managed service providers or working in another partner-led technology ecosystem.
• A practical understanding of marketplace operations such as ordering, billing and migrations.
• Proven ability to investigate technical problems, make sense of large amounts of information and work logically towards a resolution.
• Familiarity with technologies from vendors such as Microsoft, CrowdStrike, SentinelOne, Bitdefender or BitTitan is a plus.
• The ability to turn technical detail into clear, accessible communication for different audiences.
• A calm, partner-focused approach when conversations become challenging or frustrating.
• Confidence balancing immediate fixes with the need to investigate recurring problems properly.
• Experience collaborating effectively across technical teams, business teams and external vendors.
• Curiosity and adaptability in a fast-changing technology environment.
• Excellent written and spoken English.
• Availability to work onsite in Makati City from 3:00pm to 12:00am, including Saturdays and Sundays plus three weekdays.

Trust is at the heart of how we hire

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.