Onsite Partner Support Engineer - Makati (EMEA Hours)

Pax8 Philippines Inc.

Philippines

On-site

PHP 600,000 - 900,000

Full time

6 days ago

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Benefits offered by this job

Private health insurance

Annual leave 20 days

Sick leave 10 days (monthly accrual)

Job summary

Pax8 Philippines Inc. is hiring a Partner Support Engineer in Makati City, Philippines. You will support global partners, solving technical challenges and driving value in a fast-moving AI-powered marketplace.

This role blends deep technical troubleshooting with partner communication and ownership, across multiple channels. You’ll build expertise in cloud technologies, marketplace operations, and vendor solutions while collaborating with Product and Engineering to improve outcomes.

Qualifications

Advanced demonstrated experience in technical or customer support.
Experience supporting managed service providers or partner-led tech ecosystems.
Practical understanding of marketplace operations such as orders, billing, migrations.

Responsibilities

Take ownership of technical support conversations across phone, email, web and chat.
Build deep knowledge of platform operations, orders, billing, migrations and integrations.
Coordinate troubleshooting and escalations with vendors like Microsoft, CrowdStrike, SentinelOne, Bitdefender and BitTitan.
Diagnose issues logically and bring in specialist support when needed to resolve cases.
Translate technical detail into clear, accessible updates for partners.