Onsite Night-Shift E‑commerce Support Specialist (US Pacific Hours)

Outsource Accelerator; Pasig; Presencial; PHP 279 000 - 446 000; Tempo integral

Resumo da oferta

Outsource Accelerator is seeking a Customer Support Specialist to assist US customers via email, chat, and support tickets. This full-time role is based onsite in Metro Manila with a night shift aligned to US Pacific hours.

You will handle order inquiries, shipping, returns, and product questions, maintaining records and ensuring timely follow-ups. Ideal candidates have e-commerce support experience, excellent English, and the ability to manage multiple inquiries independently while using

Qualificações

• Ideal candidates have e-commerce support experience.
• Excellent English communication.
• Ability to manage multiple inquiries independently.

Responsabilidades

• Assist US customers via email, chat, and support tickets.
• Handle order inquiries, shipping, returns, and product questions.
• Maintain records and ensure timely follow-ups.

Conhecimentos

Customer support

Multitasking

English proficiency

Descrição da oferta de emprego

Outsource Accelerator is seeking a Customer Support Specialist to assist US customers via email, chat, and support tickets. This full-time role is based onsite in Metro Manila with a night shift aligned to US Pacific hours.

You will handle order inquiries, shipping, returns, and product questions, maintaining records and ensuring timely follow-ups. Ideal candidates have e-commerce support experience, excellent English, and the ability to manage multiple inquiries independently while using