Onsite Operations Lead – Cebu & Pasay

Gratitude Philippines; Cebu City; On-site; PHP 284,580 - 390,600; Full time

Benefits offered by this job

Competitive salary with performance-based increase potential

Career growth in Operations Leadership

Stable onsite role in prime business locations

Immediate hiring for qualified candidates

Job summary

A leading operations firm in the Philippines is urgently hiring an Operations Supervisor. The ideal candidate will manage daily operations, lead frontline teams, and ensure performance targets are met. This role is perfect for those with a background in travel accounts or BPO operations. The company offers competitive salaries and opportunities for career growth in a stable onsite role located in prime business areas. If you're a results-driven individual, apply now to join a dynamic team.

Qualifications

• Travel account/industry background preferred (airlines, hotels, OTA, bookings, ticketing).
• Experience in operations supervision, team lead, or SME roles is an advantage.
• Results-driven and detail-oriented.

Responsibilities

• Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved.
• Lead, coach, and develop agents to improve performance.
• Handle customer escalations and operational issues in real time.

Skills

Strong people management

Coaching skills

Communication skills

Education

Bachelor’s degree or equivalent work experience

Job description

A leading operations firm in the Philippines is urgently hiring an Operations Supervisor. The ideal candidate will manage daily operations, lead frontline teams, and ensure performance targets are met. This role is perfect for those with a background in travel accounts or BPO operations. The company offers competitive salaries and opportunities for career growth in a stable onsite role located in prime business areas. If you're a results-driven individual, apply now to join a dynamic team.