Onsite Operations Lead - Travel & BPO Expert

Gratitude Philippines; Pasig; On-site; PHP 284,580 - 390,600; Full time

Benefits offered by this job

Competitive salary with performance-based increase potential

Career growth in Operations Leadership

Stable onsite role in prime business locations

Immediate hiring for qualified candidates

Job summary

A leading operations firm is urgently hiring an Operations Supervisor to oversee daily operations and lead teams in Cebu and Pasay. The ideal candidate should possess a Bachelor's degree or equivalent work experience and have a strong background in people management and coaching. This role offers competitive compensation, opportunities for career growth, and requires onsite work. Candidates must be willing to work flexible hours including weekends and holidays.

Qualifications

• Bachelor's degree or equivalent work experience.
• Preferred background in the travel account or travel industry.
• Advantageous to have experience in operations supervision or team lead roles.

Responsibilities

• Supervise day-to-day BPO operations to meet targets.
• Lead, coach, and develop team members for improved performance.
• Coordinate with QA, Training, WFM, and Support teams.

Skills

People management

Coaching

Communication skills

Detail-oriented

Results-driven

Education

Bachelor’s degree or equivalent work experience

Job description

A leading operations firm is urgently hiring an Operations Supervisor to oversee daily operations and lead teams in Cebu and Pasay. The ideal candidate should possess a Bachelor's degree or equivalent work experience and have a strong background in people management and coaching. This role offers competitive compensation, opportunities for career growth, and requires onsite work. Candidates must be willing to work flexible hours including weekends and holidays.