Operations Supervisor | Onsite | Cebu & Pasay

Recruitify_HR; Pasig; On-site; PHP 284,580 - 502,200; Full time

Benefits offered by this job

Competitive salary with performance-based increase potential

Career growth in Operations Leadership

Stable onsite role in prime business locations

Immediate hiring for qualified candidates

Job summary

A leading recruitment firm is urgently hiring an Operations Supervisor in the Philippines to manage daily operations in Cebu and Pasay. This role involves supervising BPO operations, leading and developing teams, and achieving performance targets. Ideal candidates should have a bachelor's degree and strong communication and management skills. A competitive salary and opportunities for career growth are offered in a fast-paced environment.

Qualifications

• Strong people management, coaching, and communication skills.
• Ability to work onsite in Cebu IT Park or MOA Pasay.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved.
• Lead, coach, and develop agents and team members to improve performance.
• Handle customer escalations and operational issues in real time.

Skills

People management

Coaching

Communication

Results-driven

Detail-oriented

Education

Bachelor's degree or equivalent work experience

Job description

Operations Supervisor | Onsite | Cebu & Pasay | Urgent Hiring

Department: Operations

Employment Type: Full-time

Work Setup: Onsite

Locations:

• FHCS, IT Park Cebu City
• MOA Pasay City

Salary Range (PHP)

• Entry Level: 25,500
• Standard Max: 35,000
• Up to 45,000 (based on skills, credentials, and performance)

Job Overview

We are urgently hiring an Operations Supervisor to manage daily operations, lead frontline teams, and ensure performance targets are met. This role is ideal for candidates with travel account experience, BPO operations exposure, or team leadership background. No minimum years of experience required; capability and readiness to lead are key.

Key Responsibilities

• Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved
• Lead, coach, and develop agents and team members to improve performance
• Monitor operational metrics including AHT, CSAT, QA scores, attendance, and adherence
• Handle customer escalations and operational issues in real time
• Coordinate with QA, Training, WFM, and Support teams
• Ensure compliance with process guidelines, quality standards, and company policies
• Prepare and submit operations and performance reports
• Drive process improvement initiatives and operational efficiency

Qualifications

• Bachelors degree or equivalent work experience
• Travel account / travel industry background preferred (airlines, hotels, OTA, bookings, ticketing)
• Experience in operations supervision, team lead, or SME roles is an advantage
• Strong people management, coaching, and communication skills
• Ability to work onsite in Cebu IT Park or MOA Pasay
• Willing to work shifting schedules, weekends, and holidays
• Results-driven, detail-oriented, and comfortable in a fast-paced BPO environment

Why Join Us

• Competitive salary with performance-based increase potential
• Career growth in Operations Leadership
• Stable onsite role in prime business locations
• Immediate hiring for qualified candidates