Onsite Operations Lead – Travel & BPO

Recruitify_HR; Pasig; On-site; PHP 284,580 - 502,200; Full time

Benefits offered by this job

Competitive salary with performance-based increase potential

Career growth in Operations Leadership

Stable onsite role in prime business locations

Immediate hiring for qualified candidates

Job summary

A leading recruitment firm is urgently hiring an Operations Supervisor in the Philippines to manage daily operations in Cebu and Pasay. This role involves supervising BPO operations, leading and developing teams, and achieving performance targets. Ideal candidates should have a bachelor's degree and strong communication and management skills. A competitive salary and opportunities for career growth are offered in a fast-paced environment.

Qualifications

• Strong people management, coaching, and communication skills.
• Ability to work onsite in Cebu IT Park or MOA Pasay.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved.
• Lead, coach, and develop agents and team members to improve performance.
• Handle customer escalations and operational issues in real time.

Skills

People management

Coaching

Communication

Results-driven

Detail-oriented

Education

Bachelor's degree or equivalent work experience

Job description

A leading recruitment firm is urgently hiring an Operations Supervisor in the Philippines to manage daily operations in Cebu and Pasay. This role involves supervising BPO operations, leading and developing teams, and achieving performance targets. Ideal candidates should have a bachelor's degree and strong communication and management skills. A competitive salary and opportunities for career growth are offered in a fast-paced environment.