Operations Supervisor | Onsite | Cebu & Pasay

Gratitude Philippines; Pasig; On-site; PHP 284,580 - 390,600; Full time

Benefits offered by this job

Competitive salary with performance-based increase potential

Career growth in Operations Leadership

Stable onsite role in prime business locations

Immediate hiring for qualified candidates

Job summary

A leading operations firm is urgently hiring an Operations Supervisor to oversee daily operations and lead teams in Cebu and Pasay. The ideal candidate should possess a Bachelor's degree or equivalent work experience and have a strong background in people management and coaching. This role offers competitive compensation, opportunities for career growth, and requires onsite work. Candidates must be willing to work flexible hours including weekends and holidays.

Qualifications

• Bachelor's degree or equivalent work experience.
• Preferred background in the travel account or travel industry.
• Advantageous to have experience in operations supervision or team lead roles.

Responsibilities

• Supervise day-to-day BPO operations to meet targets.
• Lead, coach, and develop team members for improved performance.
• Coordinate with QA, Training, WFM, and Support teams.

Skills

People management

Coaching

Communication skills

Detail-oriented

Results-driven

Education

Bachelor’s degree or equivalent work experience

Job description

Operations Supervisor | Onsite | Cebu & Pasay | Urgent Hiring

Department: Operations

Employment Type: Full-time

Work Setup: Onsite

Locations:

FHCS, IT Park – Cebu City

MOA – Pasay City

Salary Range (PHP)

Entry Level: 25,500

Standard Max: 35,000

Up to 45,000 (based on skills, credentials, and performance)

Job Overview

We are urgently hiring an Operations Supervisor to manage daily operations, lead frontline teams, and ensure performance targets are met. This role is ideal for candidates with travel account experience, BPO operations exposure, or team leadership background. No minimum years of experience required—capability and readiness to lead are key.

Key Responsibilities

• Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved
• Lead, coach, and develop agents and team members to improve performance
• Monitor operational metrics including AHT, CSAT, QA scores, attendance, and adherence
• Handle customer escalations and operational issues in real time
• Coordinate with QA, Training, WFM, and Support teams
• Ensure compliance with process guidelines, quality standards, and company policies
• Prepare and submit operations and performance reports
• Drive process improvement initiatives and operational efficiency

Qualifications

• Bachelor’s degree or equivalent work experience
• Travel account / travel industry background preferred (airlines, hotels, OTA, bookings, ticketing)
• Experience in operations supervision, team lead, or SME roles is an advantage
• Strong people management, coaching, and communication skills
• Ability to work onsite in Cebu IT Park or MOA Pasay
• Willing to work shifting schedules, weekends, and holidays
• Results-driven, detail-oriented, and comfortable in a fast-paced BPO environment

Why Join Us

• Competitive salary with performance-based increase potential
• Career growth in Operations Leadership
• Stable onsite role in prime business locations
• Immediate hiring for qualified candidates