Ops Supervisor, BPO Customer Support Lead (Cebu)

Recruitify_HR; Cebu City; On-site; PHP 25,000 - 45,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency in Cebu City is looking for an Operations Supervisor with 1-4 years of experience, particularly in a BPO environment related to Travel or Hospitality. The role involves providing general customer service, managing teams, and ensuring compliance with company policies. Candidates should be prepared to engage in various customer service settings, assist with technical and non-technical inquiries, and lead a team effectively. This is a full-time position with on-site requirements.

Qualifications

• 1-4 years of experience as an Operations Supervisor.
• Experience in Travel or Hospitality in a BPO setting is mandatory.
• Ability to lead a team with full employee lifecycle responsibility.

Responsibilities

• Provide customer service and support via various channels.
• Act as a liaison between customers and production/distribution departments.
• Ensure implementation of policies, processes, and standards.

Education

Bachelor's Degree

Job description

A recruitment agency in Cebu City is looking for an Operations Supervisor with 1-4 years of experience, particularly in a BPO environment related to Travel or Hospitality. The role involves providing general customer service, managing teams, and ensuring compliance with company policies. Candidates should be prepared to engage in various customer service settings, assist with technical and non-technical inquiries, and lead a team effectively. This is a full-time position with on-site requirements.