Onsite Night-Shift Order Processing Specialist

MicroSourcing International; Cagayan de Oro; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare from day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Cagayan de Oro is seeking an Order Processing Assistant to support sales operations from the SM Downtown site. You will monitor a dedicated inbox, enter customer details and orders into the CRM, and coordinate invoicing with Accounting.

You will maintain accurate records, track shipments, acknowledge receipts, escalate inquiries, and collaborate with sales, accounting, and customer service during the night shift onsite.

Qualifications

• Demonstrated accuracy and attention to detail in high-volume data entry.
• Proficiency with CRM platforms; Salesforce or HubSpot is a plus.
• Strong written English for order confirmations and internal communication.
• Moderate spreadsheet skills with formulas and multiple tabs.
• Ability to work independently during a fixed overnight schedule aligned with US hours.
• Reliable internet and a quiet home-office setup or serviced office space.
• Excellent organizational skills and ability to follow defined processes.

Responsibilities

• Monitor a dedicated email inbox for incoming sales orders.
• Enter customer details, items, quantities, pricing, and terms into the CRM.
• Submit invoice requests to Accounting per workflows.
• Record and update shipment details in tracking spreadsheets.
• Confirm order receipt and entry with the submitting sales rep.
• For direct customer orders, send an acknowledgment with ship date.
• Escalate customer inquiries to Customer Service Team Lead.
• Flag incomplete or unclear orders to sales reps for clarification.
• Maintain records across CRM, invoicing, and shipment tracking.
• Monitor order backlogs and escalate risks to the supervisor.
• Participate in shift rotation and coverage as scheduled.

Skills

Data entry accuracy

CRM proficiency

English communication

Excel/Sheets

Overnight schedule

Home office setup

Organizational skills

Tools

Salesforce

HubSpot

Job description

MicroSourcing in Cagayan de Oro is seeking an Order Processing Assistant to support sales operations from the SM Downtown site. You will monitor a dedicated inbox, enter customer details and orders into the CRM, and coordinate invoicing with Accounting.

You will maintain accurate records, track shipments, acknowledge receipts, escalate inquiries, and collaborate with sales, accounting, and customer service during the night shift onsite.