Senior Service Advocate | Night-Shift Onsite Support

MicroSourcing International

Cagayan de Oro

On-site

PHP 279,000 - 391,000

Full time

15 hours ago
Be an early applicant
Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Healthcare on day one
Paid time-off with cash conversion
Group life insurance
Performance bonuses

Job summary

MicroSourcing is hiring a Service Representative for onsite night shifts at SM Downtown, Cagayan De Oro City. You will respond to customer questions, investigate issues, and deliver timely resolutions while collaborating with other departments.

You will build knowledge of services and processes, document interactions, and contribute to process improvements as you grow into more complex responsibilities, with competitive rewards and healthcare benefits starting day one.

Qualifications

  • Strong written and verbal communication required.
  • Active listening and understanding customer needs.
  • Good problem-solving and sound judgment.
  • Strong organizational skills and attention to detail.

Responsibilities

  • Respond to customer questions and support needs promptly and professionally.
  • Gather relevant information and investigate questions to determine resolution.
  • Resolve concerns and ensure necessary actions are completed.
  • Collaborate with team members or other departments when needed for clarification.
  • Document customer information and resolutions accurately while meeting response-time expectations.
  • Build knowledge of company services, systems, and processes to improve support.
  • Participate in projects and process improvements as assigned.
  • Grow proficiency to take on more complex customer needs.

Skills

Communication
Active listening
Problem-solving
Organizational skills
Multi-tasking
Microsoft Office
Google Docs/Sheets

Tools

Microsoft Office
Google Docs
Google Sheets

Job description

MicroSourcing is hiring a Service Representative for onsite night shifts at SM Downtown, Cagayan De Oro City. You will respond to customer questions, investigate issues, and deliver timely resolutions while collaborating with other departments.

You will build knowledge of services and processes, document interactions, and contribute to process improvements as you grow into more complex responsibilities, with competitive rewards and healthcare benefits starting day one.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Onsite Night-Shift Customer Service Specialist (CDO)
Onsite Night-Shift Customer Service Specialist (CDO)

MicroSourcing International • Cagayan de Oro

On-site
PHP 268,000 - 402,000
Healthcare coverage on day one
Paid time-off with cash conversion
Group life insurance
+2
Night-Shift Customer Service Pro | Growth & Perks
Night-Shift Customer Service Pro | Growth & Perks

MicroSourcing International • Philippines

On-site
PHP 290,000 - 424,000
Competitive rewards
Healthcare coverage on day one
Paid time-off with cash conversion
+3
Customer Service Representative | Onsite, Night shift - CDO
Customer Service Representative | Onsite, Night shift - CDO

MicroSourcing International • Philippines

On-site
PHP 290,000 - 424,000
Competitive rewards
Healthcare coverage on day one
Paid time-off with cash conversion
+3
Onsite Night-Shift Customer Support Specialist - Education Tech
Onsite Night-Shift Customer Support Specialist - Education Tech

MicroSourcing • Cagayan de Oro

On-site
PHP 268,000 - 469,000
Healthcare day one
Paid time off with cash conversion
Group life insurance
+1
Customer Service & Operations Coordinator — Night Shift
Customer Service & Operations Coordinator — Night Shift

MicroSourcing • Cagayan de Oro

On-site
PHP 279,000 - 502,000
Healthcare coverage on day one
Paid time-off with cash conversion
Performance bonuses
+1
Customer Service Representative | Onsite, Night shift - CDO
Customer Service Representative | Onsite, Night shift - CDO

MicroSourcing International • Cagayan de Oro

On-site
PHP 268,000 - 402,000
Healthcare coverage on day one
Paid time-off with cash conversion
Group life insurance
+2
Night-Shift CSR: Empathetic Ticket Support for Tutors
Night-Shift CSR: Empathetic Ticket Support for Tutors

MicroSourcing • Cagayan de Oro

On-site
PHP 240,000 - 360,000
Healthcare from day one
Paid time off with cash conversion
Group life insurance
+1
Customer Service Representative | Onsite, Night shift
Customer Service Representative | Onsite, Night shift

MicroSourcing • Cagayan de Oro

On-site
PHP 240,000 - 360,000
Healthcare from day one
Paid time off with cash conversion
Group life insurance
+1
Onsite Night Shift CSR — Growth, Perks & Impact
Onsite Night Shift CSR — Growth, Perks & Impact

WorkforceQA, LLC • Philippines

On-site
PHP 268,000 - 357,000
Healthcare coverage on day one
Dependent coverage
Paid time-off with cash conversion
+2
Night-Shift Sales Support Specialist | Health Benefits
Night-Shift Sales Support Specialist | Health Benefits

MicroSourcing International • Quezon City

On-site
PHP 391,000 - 580,000
Healthcare coverage on day one
Dependent coverage
Paid time-off with cash conversion
+2