Senior Service Advocate | Night-Shift Onsite Support

MicroSourcing International; Cagayan de Oro; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Service Representative for onsite night shifts at SM Downtown, Cagayan De Oro City. You will respond to customer questions, investigate issues, and deliver timely resolutions while collaborating with other departments.

You will build knowledge of services and processes, document interactions, and contribute to process improvements as you grow into more complex responsibilities, with competitive rewards and healthcare benefits starting day one.

Qualifications

• Strong written and verbal communication required.
• Active listening and understanding customer needs.
• Good problem-solving and sound judgment.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer questions and support needs promptly and professionally.
• Gather relevant information and investigate questions to determine resolution.
• Resolve concerns and ensure necessary actions are completed.
• Collaborate with team members or other departments when needed for clarification.
• Document customer information and resolutions accurately while meeting response-time expectations.
• Build knowledge of company services, systems, and processes to improve support.
• Participate in projects and process improvements as assigned.
• Grow proficiency to take on more complex customer needs.

Skills

Communication

Active listening

Problem-solving

Organizational skills

Multi-tasking

Microsoft Office

Google Docs/Sheets

Tools

Microsoft Office

Google Docs

Google Sheets

Job description

MicroSourcing is hiring a Service Representative for onsite night shifts at SM Downtown, Cagayan De Oro City. You will respond to customer questions, investigate issues, and deliver timely resolutions while collaborating with other departments.

You will build knowledge of services and processes, document interactions, and contribute to process improvements as you grow into more complex responsibilities, with competitive rewards and healthcare benefits starting day one.