Onsite Night-Shift CSR with Medicine Reimbursement

HCL Technologies Limited; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medicine reimbursement

Job summary

HCL Technologies Limited in the Philippines is seeking a Customer Service/Technical Support-oriented representative for 100% onsite work at Lawton Avenue, McKinley West, Taguig. The role emphasizes accurate information delivery, SLA adherence, and independent issue resolution with strong communication.

The ideal candidate has customer service or BPO exposure, can work night shifts, and thrives in a diverse environment, using MS Office to document and resolve inquiries efficiently.

Qualifications

• Excellent verbal and written communication, able to resolve inquiries with clarity.
• Experience in customer service or technical support is advantageous.
• Comfortable working in a diverse environment and night shifts.
• Proficient with standard office productivity tools and information gathering.

Responsibilities

• Responds to customer inquiries via phone, email or chat using scripts and procedures.
• Gathers information, researches issues, logs calls, and provides timely resolutions.
• Presents available options for resolution and assesses customer needs.
• Keeps customers informed about services and maintains SLA quality.

Skills

Communication skills

Customer service experience

Diversity & adaptability

Critical thinking

Tools

Microsoft Office

Job description

HCL Technologies Limited in the Philippines is seeking a Customer Service/Technical Support-oriented representative for 100% onsite work at Lawton Avenue, McKinley West, Taguig. The role emphasizes accurate information delivery, SLA adherence, and independent issue resolution with strong communication.

The ideal candidate has customer service or BPO exposure, can work night shifts, and thrives in a diverse environment, using MS Office to document and resolve inquiries efficiently.