Night-Shift Onsite Customer Care Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Customer Service Representative to respond to customer inquiries and handle complaints in English. The role emphasizes real-time voice interactions, following scripts, and providing clear resolution options.

Onsite work is required at Mckinley Hills, Taguig, with night shift availability. The successful candidate will possess strong English communication, multitasking ability, and a commitment to professional ethics in a diverse workplace, enabling

Qualifications

• Verbal and written English proficiency.
• 1 year CSR experience (advantage).
• Onsite work in Taguig.
• Night shift availability.
• Professional ethics and a diverse workplace.
• Ability to operate in a fast-paced environment.
• Ability to view issues from multiple perspectives.
• Comfort with a diverse environment.
• SL is convertible into CASH.

Responsibilities

• Responds to telephone inquiries and complaints using scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

English communication

Customer service

Multitasking

Time management

Interpersonal skills

Relationship building

Job description

HCL Technologies Philippines Inc is seeking a Customer Service Representative to respond to customer inquiries and handle complaints in English. The role emphasizes real-time voice interactions, following scripts, and providing clear resolution options.

Onsite work is required at Mckinley Hills, Taguig, with night shift availability. The successful candidate will possess strong English communication, multitasking ability, and a commitment to professional ethics in a diverse workplace, enabling