Night-Shift Call Center Specialist (Onsite)

HCL Technologies Philippines Inc; Taguig; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Group Life Insurance

Medicine reimbursement

Night differential pay

SL convertible to CASH

Job summary

HCL Technologies Philippines Inc. is seeking a Customer Service Representative to respond to customer inquiries and complaints in English.

The role is onsite at McKinley Hills, Taguig City, with night shift availability and a focus on resolving issues efficiently. The candidate should have strong English communication, at least 1 year of CSR experience, and be comfortable working in a diverse, fast-paced environment.

Qualifications

• Strong verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience (Advantage Only).
• Amenable to work onsite in Mckinley Hills, Taguig City.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Customer service

English fluency

Multitasking

Relationship building

Time management

Job description

HCL Technologies Philippines Inc. is seeking a Customer Service Representative to respond to customer inquiries and complaints in English.

The role is onsite at McKinley Hills, Taguig City, with night shift availability and a focus on resolving issues efficiently. The candidate should have strong English communication, at least 1 year of CSR experience, and be comfortable working in a diverse, fast-paced environment.