Onsite CSR in Taguig - Night Shift, Great Benefits

HCL Technologies Philippines Inc; Philippines; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

HMO benefits for 3 dependents

Group life insurance

Medicine reimbursement

Night differential 15%

SLA cash conversion

Job summary

HCL Technologies Philippines Inc. in Taguig invites applications for a Customer Service Representative (CSR) to handle customer inquiries and resolve issues within SLA. The role requires 1+ year CSR/BPO experience, English fluency, and 100% onsite night-shift work. Proficiency in MS Office is preferred.

The successful candidate will respond to calls, document details, and offer service options while maintaining high professional and ethical standards in a fast-paced environment.

Qualifications

• Fluent in English, written and verbal.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts.
• Gathers information, researches/resolves inquiries and logs calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services and assesses their needs.

Skills

Fluent English

MS Office

Excellent communication

Interpersonal skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

HCL Technologies Philippines Inc. in Taguig invites applications for a Customer Service Representative (CSR) to handle customer inquiries and resolve issues within SLA. The role requires 1+ year CSR/BPO experience, English fluency, and 100% onsite night-shift work. Proficiency in MS Office is preferred.

The successful candidate will respond to calls, document details, and offer service options while maintaining high professional and ethical standards in a fast-paced environment.