Night-Shift Customer Care Specialist | Onsite Taguig

HCL Technologies Philippines Inc; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Day 1 HMO with 3 dependents

Group Life Insurance

Medicine Reimbursement

Night differential (15%)

Cash conversion option

Job summary

HCL Technologies Philippines Inc in Taguig is seeking a Customer Service Representative to respond to inquiries and resolve complaints in real-time, using fluent English. You will gather information, log calls and guide customers to appropriate solutions.

The role is onsite at McKinley Hills, Taguig, with night shift availability and benefits such as Day 1 HMO and life insurance. Excellent communication and multitasking skills are essential.

Qualifications

• Good verbal and written English communication skills.
• Minimum 1 year Customer Service Representative experience.
• Amenable to work onsite in McKinley Hills, Taguig.
• Night Shift / Graveyard Shift availability.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to assess issues for swift resolution.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts.
• Gathers information, researches and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services and assesses needs.

Skills

Good verbal and written English

Customer service

Night shift availability

Multitasking

Issue resolution

Job description

HCL Technologies Philippines Inc in Taguig is seeking a Customer Service Representative to respond to inquiries and resolve complaints in real-time, using fluent English. You will gather information, log calls and guide customers to appropriate solutions.

The role is onsite at McKinley Hills, Taguig, with night shift availability and benefits such as Day 1 HMO and life insurance. Excellent communication and multitasking skills are essential.