Onsite Night-Shift Systems Access & Admin

MicroSourcing; Quezon City; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Group life insurance

Performance bonuses

Paid time-off with cash conversion

Competitive rewards

Job summary

MicroSourcing in the Philippines is seeking a Systems Access - Management and Administration professional for an on-site night shift in Eastwood Quezon City or Paranaque. You will manage access credentials for MasTec client systems, support internal and external users, and vet service requests to meet strict criteria.

Collaboration with stakeholders and proactive issue monitoring are key. Join MicroSourcing for a collaborative culture, career growth, and competitive rewards including healthcare

Qualifications

• Bachelor's degree in computer science, Computer Information Systems, or Management Information Systems.
• Minimum of 2 years of relevant experience or training.
• Experience in construction, telecommunications, or engineering fields preferred.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Manage service requests for access credentials to MasTec client systems and platforms.
• Support internal (MasTec employees) and external (approved vendor personnel) customers.
• Vet service requests based on strict criteria, prerequisites, and requirements.
• Collaborate with stakeholders to ensure requests meet processing standards.
• Monitor processes, proactively identify issues, and ensure service quality.
• Ensure timely and efficient handling of service requests.
• Communicate clearly with customers regarding expectations and deliverables.
• Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
• Provide weekly activity reports to management with insights and trends.
• Communicate with clients strictly within the defined scope of work.
• Share knowledge, best practices, and lessons learned to support knowledge management.
• Participate in quality assurance and testing activities as needed.
• Collaborate with team members and stakeholders to enhance customer satisfaction.

Skills

English communication

Analytical skills

Independent work

Collaboration

Project management concepts

Education

Bachelor's degree in Computer Science

Tools

Power BI

Microsoft Office

Job description

MicroSourcing in the Philippines is seeking a Systems Access - Management and Administration professional for an on-site night shift in Eastwood Quezon City or Paranaque. You will manage access credentials for MasTec client systems, support internal and external users, and vet service requests to meet strict criteria.

Collaboration with stakeholders and proactive issue monitoring are key. Join MicroSourcing for a collaborative culture, career growth, and competitive rewards including healthcare