Onsite Customer Support Specialist (Bacolod)

Work Avenue and Business Solutions Incorporated

Iligan

On-site

PHP 223,000 - 312,000

Full time

46 hours ago
Be an early applicant
Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Customer Service Representative. You'll be the go-to person for questions, concerns, or issues, listening, understanding, and guiding customers to the right solution.

This role includes training on programs and tools, emphasizes staying composed, and requires adapting your communication style. Fresh graduates are welcome, onsite in Bacolod.

Qualifications

  • Fluent in English and able to explain information clearly.
  • Willing to learn new tools and processes.
  • Comfortable using computers and various applications.
  • Patient and level-headed when handling issues.
  • Able to work independently and know when to ask for help.
  • Fresh graduates are welcome; prior experience is an advantage.
  • Onsite work in Bacolod.

Responsibilities

  • Listen to customers and understand the reason behind their concern.
  • Provide accurate information and practical solutions based on available guidelines.
  • Assist with customer requests involving products, services, accounts, orders, payments, or other concerns depending on the assigned program.
  • Use different systems and tools to check information and complete customer requests.
  • Keep customer records and interaction details accurate.
  • Take ownership of concerns and provide appropriate follow-through.
  • Recognize concerns that require escalation and coordinate with the appropriate team.
  • Adjust your communication style depending on the customer's situation.
  • Learn new processes, tools, and product information as required.
  • Maintain a helpful and professional approach throughout each interaction.

Skills

English communication
Active listening
Clear explanations
Willingness to learn
Computer literacy
Patience
Independent work
Customer service experience

Job description

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Customer Service Representative. You'll be the go-to person for questions, concerns, or issues, listening, understanding, and guiding customers to the right solution.

This role includes training on programs and tools, emphasizes staying composed, and requires adapting your communication style. Fresh graduates are welcome, onsite in Bacolod.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Onsite Customer Care Rep — Bacolod
Onsite Customer Care Rep — Bacolod

Work Avenue and Business Solutions Incorporated • Murcia

On-site
PHP 167,000 - 234,000
Onsite CSR: Inbound & Outbound Calls (Bacolod)
Onsite CSR: Inbound & Outbound Calls (Bacolod)

Work Avenue and Business Solutions Incorporated • Murcia

On-site
PHP 201,000 - 312,000
Onsite CSR – Bacolod, BPO Support & Growth
Onsite CSR – Bacolod, BPO Support & Growth

Gratitude Philippines • Western Visayas

On-site
PHP 279,000 - 391,000
Customer Care Specialist — Onsite Support & Solutions
Customer Care Specialist — Onsite Support & Solutions

Work Avenue and Business Solutions Incorporated • Davao City

On-site
PHP 201,000 - 335,000
Onsite Customer Support Specialist — Cagayan de Oro
Onsite Customer Support Specialist — Cagayan de Oro

Work Avenue and Business Solutions Incorporated • Cagayan de Oro

On-site
PHP 190,000 - 279,000
Onsite Food Delivery Customer Support Specialist Bacolod
Onsite Food Delivery Customer Support Specialist Bacolod

TTEC • Bacolod

On-site
PHP 246,000 - 379,000
Health benefits
PTO
Tuition reimbursement
+1
Onsite Customer Service Pro — Growth & Benefits
Onsite Customer Service Pro — Growth & Benefits

Concentrix Philippines • Murcia

On-site
PHP 223,000 - 357,000
Healthcare coverage
Vacation & Sick leave
Career development
+2
Onsite Customer Care Specialist - Retail Services
Onsite Customer Care Specialist - Retail Services

Work Avenue and Business Solutions Incorporated • Davao City

On-site
PHP 167,000 - 279,000
Inbound Support Specialist - Onsite (Baguio)
Inbound Support Specialist - Onsite (Baguio)

Work Avenue and Business Solutions Incorporated • Baguio

On-site
PHP 201,000 - 312,000
Join Us -Customer Service Representative - Bacolod Site
Join Us -Customer Service Representative - Bacolod Site

Work Avenue and Business Solutions Incorporated • Iligan

On-site
PHP 223,000 - 312,000