Ocean CX Team Lead - Global Logistics

A.P. Moller - Maersk; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Team Leader to ensure exceptional customer service across all touchpoints. The role leads the CX team, drives satisfaction and retention, and continuously improves processes to support business objectives.

Ideal candidates have 7+ years in CX or related leadership in logistics, with willingness to work onsite in Pasig and a midshift schedule, collaborating with cross-functional teams in a global trade environment.

Qualifications

• 4 year degree is required and graduate status is expected.
• 7+ years’ experience in CX, operations, or leadership roles.
• Willing to work onsite in Pasig City and in a midshift schedule.

Responsibilities

• Lead and develop the CX team to deliver exceptional customer service.
• Drive customer satisfaction and retention through process improvements.
• Monitor performance metrics (CSAT, NPS, FCR) and report results.
• Collaborate across functions to address service gaps.
• Ensure high levels of operational efficiency and customer advocacy.

Skills

CX leadership

Customer service management

Operations leadership

Logistics knowledge

Team management

Communication skills

Education

Bachelor's degree

Tools

Salesforce

GCSS

COMET

SOLAR

Microsoft Office

Job description

Maersk is seeking an Ocean Customer Experience Team Leader to ensure exceptional customer service across all touchpoints. The role leads the CX team, drives satisfaction and retention, and continuously improves processes to support business objectives.

Ideal candidates have 7+ years in CX or related leadership in logistics, with willingness to work onsite in Pasig and a midshift schedule, collaborating with cross-functional teams in a global trade environment.