Ocean CX Team Lead — Elevate Global Logistics Service

A.P. Moller - Maersk; Pasig; On-site; PHP 800,000 - 1,600,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Team Lead to guide a team of operators in Pasig. The role focuses on achieving daily/monthly targets, coaching staff, and ensuring service excellence across end-to-end processes.

Night shift availability and onsite work in Pasig City are required. The ideal candidate has leadership experience in Shipping or Logistics, strong English communication, and proficiency in Microsoft Office and Power BI.

Qualifications

• 2–5 years of leadership experience, with exposure to performance and change management.
• Relevant experience in Shipping, Logistics, Freight Forwarding, or Supply Chain Operations.
• Exposure to Project Management and/or Process Improvement.
• Bachelor’s degree in any relevant field.
• Strong English communication skills, both written and verbal.

Responsibilities

• Manage and oversee the team's day-to-day operations, ensuring tasks are completed accurately, efficiently, and within agreed timelines.
• Develop and implement appropriate work plans and timelines to achieve established operational targets and KPIs.
• Regularly monitor team performance and provide timely, specific, and constructive feedback to improve productivity, quality, and overall performance.
• Delegate tasks effectively based on operational priorities, workload, and individual team member capabilities.
• Assess the skills and development needs of team members and provide appropriate coaching, training, and support to help them reach their full potential.
• Motivate, engage, and guide team members toward achieving individual, team, and organizational goals.
• Promote and consistently reinforce company values, policies, procedures, and expected standards of behavior.
• Understand changes in client requirements and ensure that process updates are communicated, understood, and consistently implemented across the team.
• Collaborate closely with other Team Leaders and cross-functional departments to achieve shared operational and organizational objectives.
• Proactively identify process gaps and improvement opportunities and recommend solutions that strengthen efficiency, quality, and the overall working environment.
• Maintain Standard Operating Procedures (SOPs), ensuring they are accurate, up to date, and suitable for operational reference and training purposes.
• Foster a culture of accountability, continuous improvement, teamwork, and high performance within the team.

Skills

Leadership

Performance management

Change management

Project management

Process improvement

English communication

Power BI

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Power BI

Job description

Maersk is seeking an Ocean Customer Experience Team Lead to guide a team of operators in Pasig. The role focuses on achieving daily/monthly targets, coaching staff, and ensuring service excellence across end-to-end processes.

Night shift availability and onsite work in Pasig City are required. The ideal candidate has leadership experience in Shipping or Logistics, strong English communication, and proficiency in Microsoft Office and Power BI.