Onsite Night-Shift Tier 1 IT Support Specialist

weSource Management Consultancy Firm; Taguig; On-site; PHP 370,679 - 444,000; Full time

Job summary

A leading BPO company is seeking an L1 IT Support professional located in BGC, responsible for troubleshooting technical issues and providing excellent customer service on a nightshift basis. Candidates must have at least 6 months of IT support experience and familiarity with technologies such as LAN/WAN, Office 365, and Azure. The salary package is up to 36,500 PHP with an additional 18% night differential based on experience. Flexible shift work, including weekends, is required.

Qualifications

• Minimum 6 months to 1+ year of experience in IT support.
• Relevant industry certifications are preferred.
• Basic understanding of networking protocols such as DNS, DHCP.

Responsibilities

• Handle and resolve support tickets from various channels.
• Troubleshoot issues including servers, networks, and cloud systems.
• Provide excellent customer service communications.
• Collaborate with team members and escalate as necessary.
• Document issue resolutions and update procedures.

Skills

Troubleshooting IT environments

Experience in help desk/technical support

Familiarity with LAN/WAN environments

Knowledge of Office 365

Knowledge of Azure

Tools

Microsoft Windows Server

Active Directory

VMware

Security+ certification

Job description

A leading BPO company is seeking an L1 IT Support professional located in BGC, responsible for troubleshooting technical issues and providing excellent customer service on a nightshift basis. Candidates must have at least 6 months of IT support experience and familiarity with technologies such as LAN/WAN, Office 365, and Azure. The salary package is up to 36,500 PHP with an additional 18% night differential based on experience. Flexible shift work, including weekends, is required.