Onsite IT Support Engineer - Cloud & MSP
LeadIT Cloud & Managed IT Services
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Job summary
LeadIT Cloud & Managed IT Services is seeking an Information Technology Support Engineer to provide day-to-day technical support for end users in Butuan. You will manage help desk tickets, perform basic system administration, and support both cloud and on-premises infrastructure.
The role emphasizes strong communication, troubleshooting, and collaboration with senior IT staff to improve reliability and user satisfaction.
Qualifications
- Strong technical support and help desk skills for user inquiries and issues.
- Solid IT administration for user accounts, systems, and basic networking.
- Advanced troubleshooting to identify root causes and reduce downtime.
- Effective communication and customer service for non-technical users.
- Experience in managed services or cloud-focused environments is a plus.
Responsibilities
- Provide day-to-day technical support for end users onsite in Butuan.
- Manage and resolve help desk tickets in a timely manner.
- Perform basic system administration tasks and documentation.
- Support cloud and on-premises infrastructure and services.
- Collaborate with senior IT staff to improve reliability and performance.
Skills
Education
Job description
LeadIT Cloud & Managed IT Services is seeking an Information Technology Support Engineer to provide day-to-day technical support for end users in Butuan. You will manage help desk tickets, perform basic system administration, and support both cloud and on-premises infrastructure.
The role emphasizes strong communication, troubleshooting, and collaboration with senior IT staff to improve reliability and user satisfaction.
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