Information Technology Support Engineer

LeadIT Cloud & Managed IT Services; Butuan; On-site; PHP 240,000 - 360,000; Full time

Job summary

LeadIT Cloud & Managed IT Services is seeking an Information Technology Support Engineer to provide day-to-day technical support for end users in Butuan. You will manage help desk tickets, perform basic system administration, and support both cloud and on-premises infrastructure.

The role emphasizes strong communication, troubleshooting, and collaboration with senior IT staff to improve reliability and user satisfaction.

Qualifications

• Strong technical support and help desk skills for user inquiries and issues.
• Solid IT administration for user accounts, systems, and basic networking.
• Advanced troubleshooting to identify root causes and reduce downtime.
• Effective communication and customer service for non-technical users.
• Experience in managed services or cloud-focused environments is a plus.

Responsibilities

• Provide day-to-day technical support for end users onsite in Butuan.
• Manage and resolve help desk tickets in a timely manner.
• Perform basic system administration tasks and documentation.
• Support cloud and on-premises infrastructure and services.
• Collaborate with senior IT staff to improve reliability and performance.

Skills

Technical Support

Help Desk Support

Information Technology

Customer Service

Communication

Education

Bachelor's degree in Information Technology

CompTIA A+

Network+

Job description

Company Description

LeadIT Cloud & Managed IT Services has been delivering IT infrastructure and services to Australian businesses for over 15 years. The team has a strong track record in managing large-scale IT roles and projects, supported by relationships with leading technology suppliers. As an enthusiastic and professional cloud service provider, LeadIT focuses on helping organizations optimize their use of cloud technology while controlling IT costs. The company is committed to providing practical technical solutions, clear advice, and consistent personal attention and value to every client.

Role Description

The Information Technology Support Engineer is a full-time, on-site role based in Butuan. This role is responsible for providing day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. The engineer will manage help desk tickets, escape complex problems as needed, and ensure timely resolution and clear communication with users. Additional responsibilities include basic system administration tasks, maintaining documentation, supporting cloud and on-premises infrastructure, and collaborating with senior IT staff to improve reliability and performance of systems.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills, including handling user inquiries and resolving common IT issues.
• Candidates should possess solid Information Technology and System Administration skills for managing user accounts, systems, and basic network configuration.
• Candidates should possess advanced Troubleshooting skills for identifying root causes, resolving hardware and software problems, and minimizing downtime.
• Candidates should possess effective communication and customer service skills to support non-technical users and document solutions clearly.
• Relevant experience in IT support or a similar role, preferably in a managed services or cloud-focused environment.
• Knowledge of Windows and/or Linux operating systems, common business applications, and basic networking concepts.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) or a degree/diploma in Information Technology or a related field are advantageous.
• Ability to work on-site in Butuan, prioritize multiple support requests, and collaborate with team members in a dynamic environment.