Onsite ICT Support & Build Technician

Acquire Intelligence; Pasig; On-site; PHP 180,000 - 360,000; Full time

Job summary

Acquire Intelligence is seeking an onsite IT support professional based in Pasig, Metro Manila. The role focuses on troubleshooting hardware and software issues, imaging desktops, and providing frontline end-user support.

You will join a dynamic team and assist on technology projects as needed. You will install, configure, and assess desktops and peripherals, escalate issues when required, and ensure assets are kept functional and up to standard.

Qualifications

• Experience in troubleshooting hardware and software issues.
• Ability to install and configure desktops and peripherals using approved images.

Responsibilities

• Troubleshoots and resolves hardware and software issues.
• Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager.
• Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines.
• Escalates issues to higher level of support as needed.
• Document, track, and monitor problems to ensure timely resolution.
• Loads desktops with the Acquire-approved image and applications.
• Ensures hardware accessories are functional and usable.
• Provides physical presence and support during incidents.
• Assists on projects, changes, implementations as front-end support for end users.
• Other ad-hoc tasks related to technology that the immediate manager may assign

Skills

Hardware troubleshooting

Software troubleshooting

End-user support

Imaging desktops

Job description

Acquire Intelligence is seeking an onsite IT support professional based in Pasig, Metro Manila. The role focuses on troubleshooting hardware and software issues, imaging desktops, and providing frontline end-user support.

You will join a dynamic team and assist on technology projects as needed. You will install, configure, and assess desktops and peripherals, escalate issues when required, and ensure assets are kept functional and up to standard.