ICT Onsite Support Specialist – Desktop & Build Area

Acquire.AI; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Acquire Intelligence is seeking ICT Onsite Support and Build Area Staff in Pasig City for a full-time role. You will troubleshoot and resolve hardware and software issues, install and configure desktops, laptops, and peripherals, and ensure imaging and standard configurations are applied.

You will provide front-line presence during incidents, document problems, escalate when needed, and support projects and changes as part of the A-Team.

Responsibilities

• Troubleshoots and resolves hardware and software issues.
• Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager.
• Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines.
• Escalates issues to higher level of support as needed.
• Document, track, and monitor problems to ensure timely resolution.
• Loads desktops with the Acquire-approved image and applications.
• Ensures hardware accessories are functional and usable.
• Provides physical presence and support during incidents.
• Assists on projects, changes, implementations as front-end support for end users.
• Other ad-hoc tasks related to technology that the immediate manager may assign

Skills

Hardware troubleshooting

Software troubleshooting

Desktop imaging

Onsite support

Job description

Acquire Intelligence is seeking ICT Onsite Support and Build Area Staff in Pasig City for a full-time role. You will troubleshoot and resolve hardware and software issues, install and configure desktops, laptops, and peripherals, and ensure imaging and standard configurations are applied.

You will provide front-line presence during incidents, document problems, escalate when needed, and support projects and changes as part of the A-Team.