ICT Onsite Support and Build Area Staff

Acquire.AI; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Acquire Intelligence is seeking ICT Onsite Support and Build Area Staff in Pasig City for a full-time role. You will troubleshoot and resolve hardware and software issues, install and configure desktops, laptops, and peripherals, and ensure imaging and standard configurations are applied.

You will provide front-line presence during incidents, document problems, escalate when needed, and support projects and changes as part of the A-Team.

Responsibilities

• Troubleshoots and resolves hardware and software issues.
• Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager.
• Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines.
• Escalates issues to higher level of support as needed.
• Document, track, and monitor problems to ensure timely resolution.
• Loads desktops with the Acquire-approved image and applications.
• Ensures hardware accessories are functional and usable.
• Provides physical presence and support during incidents.
• Assists on projects, changes, implementations as front-end support for end users.
• Other ad-hoc tasks related to technology that the immediate manager may assign

Skills

Hardware troubleshooting

Software troubleshooting

Desktop imaging

Onsite support

Job description

ICT Onsite Support and Build Area Staff### ICT Onsite Support and Build Area StaffApply: Pasig City: Full time: Posted Today: End Date: November 13, 2026 (20 days left to apply): R13078We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Troubleshoots and resolves hardware and software issues· Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager· Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines· Escalates issues to higher level of support as needed· Document, track, and monitor problems to ensure timely resolution· Loads desktops with the Acquire-approved image and applications· Ensures hardware accessories are functional and usable· Provides physical presence and support during incidents· Assists on projects, changes, implementations as front-end support for end users· Other ad-hoc tasks related to technology that the immediate manager may assignJoin the A-Team and experience the A-Life!### About UsAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.