Onsite IT Support Specialist: Desktops & Troubleshooting

AIPI Acquire Intelligence Philippines Inc.; Pasig; Sur place; PHP 250 000 - 450 000; Plein temps

Résumé du poste

Acquire Intelligence is a global outsourcing company providing contact center and back office services with a strong focus on technology support. This role involves hands-on desktop hardware/software troubleshooting, imaging, and on-site user assistance.

You will install, configure, and test desktops and peripherals, escalate when needed, document incidents, and support projects under the Onsite Support Manager.

Responsabilités

• Troubleshoots and resolves hardware and software issues
• Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager
• Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines
• Escalates issues to higher level of support as needed
• Document, track, and monitor problems to ensure timely resolution
• Loads desktops with the Acquire-approved image and applications
• Ensures hardware accessories are functional and usable
• Provides physical presence and support during incidents
• Assists on projects, changes, implementations as front-end support for end users
• Other ad-hoc tasks related to technology that the immediate manager may assign

Connaissances

Hardware troubleshooting

Software troubleshooting

Desktop setup

User support

Incident escalation

Outils

Imaging software

Remote support tools

Description du poste

Acquire Intelligence is a global outsourcing company providing contact center and back office services with a strong focus on technology support. This role involves hands-on desktop hardware/software troubleshooting, imaging, and on-site user assistance.

You will install, configure, and test desktops and peripherals, escalate when needed, document incidents, and support projects under the Onsite Support Manager.