Onsite Hospitality Reservations & Membership CSR

Op360; Davao City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Zohorecruit is hiring for a CSR - Hospitality Account on-site in Davao City, Philippines. The role involves updating reservation details across platforms, following Intercom-driven workflows, and recording actions with accuracy and confidentiality.

Responsibilities include evaluating membership applications, maintaining records, delivering high-quality customer service, and handling stressful situations calmly. The position requires shifting schedules and onsite work.

Qualifications

• Experience in customer service delivery and phone/email support.
• Clear communication and active listening across platforms.
• Ability to handle multiple tasks with accuracy and speed.
• Familiarity with customer service practices and confidentiality.

Responsibilities

• Identify tasks to update reservation details across platforms.
• Follow Intercom-driven workflows to trigger actions in external platforms.
• Document actions and maintain internal records accurately.
• Maintain accuracy, speed and attention to detail in reservations.
• Evaluate membership applications against company criteria.
• Maintain records of membership statuses and applicant details.
• Handle confidential information in compliance with data protection regulations.

Skills

Active listening

Verbal communication

Written communication

Customer service

Time management

Critical thinking

Adaptability

Accountability

Tools

Mac OS

Job description

Zohorecruit is hiring for a CSR - Hospitality Account on-site in Davao City, Philippines. The role involves updating reservation details across platforms, following Intercom-driven workflows, and recording actions with accuracy and confidentiality.

Responsibilities include evaluating membership applications, maintaining records, delivering high-quality customer service, and handling stressful situations calmly. The position requires shifting schedules and onsite work.