Customer Service Representative (Hotel Reservation Account) - Davao City

Caldwell Communications; Davao City; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Paid training from Day 1

13th Month Pay

Career growth opportunities

Government-mandated benefits

Onsite in Davao City

Job summary

Caldwell Communications seeks a Hotel Reservation CSR in Davao City to support hotel bookings, cancellations, and inquiries. You will handle reservations via phone, chat, or email, ensuring accuracy and a high level of service. Training starts Day 1, with opportunities for growth in a collaborative BPO environment.

The role is onsite in Davao City, requiring shift work, including weekends and holidays. Compensation is up to ₱23,000 monthly as base salary plus benefits.

Qualifications

• Good English communication skills, both verbal and written.

Responsibilities

• Handle inquiries via phone, chat, or email related to hotel reservations and accommodations.
• Assist customers with bookings, changes, cancellations, and availability inquiries.
• Provide information on room rates, policies, amenities, and options.
• Process reservations accurately and efficiently.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Multitasking

Hospitality/travel interest

Education

High School/College level

Tools

Basic computer literacy

Job description

Customer Service Representative – Hotel Reservation Account (Call Center | Davao City)

Onsite | Up to ₱23,000 Monthly Basic Salary | Full-time

COMPENSATION & BENEFITS

• Up to ₱23,000 monthly basic salary


• Competitive compensation package


• Performance-based incentives


• Paid training from Day 1


• Career growth and development opportunities


• Supportive and collaborative work environment


• Government-mandated benefits


• 13th Month Pay

Note: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, and employment offer. Complete details will be discussed during the recruitment process.

ROLE SUMMARY

We are hiring a Hotel Reservation CSR Davao to join our customer support team. In this role, you will assist customers with hotel bookings, room reservations, cancellations, itinerary modifications, room availability, and general accommodation inquiries.

KEY RESPONSIBILITIES

• Handle customer inquiries via phone, chat, or email related to hotel reservations and accommodations


• Assist customers with room bookings, reservation changes, cancellations, and availability inquiries


• Provide accurate information regarding room rates, hotel policies, amenities, and accommodation options


• Process reservations efficiently while maintaining accuracy and attention to detail


• Resolve customer concerns professionally while delivering an excellent customer experience


• Document customer interactions, requests, and resolutions accurately in the system


• Escalate complex reservation or accommodation concerns to the appropriate support teams when necessary


• Meet established quality, productivity, and customer satisfaction targets

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate


• Good English communication skills, both verbal and written


• Strong customer service, communication, and problem-solving skills


• Excellent attention to detail and organizational skills


• Basic computer proficiency and multitasking abilities


• Interest in the hospitality or travel industry is an advantage


• Willing to work onsite in Davao City


• Willing to work on shifting schedules, including weekends and holidays

WORK SETUP

• Onsite work arrangement


• Full-time position


• Shifting schedule


• Paid training provided from Day 1

WHY JOIN US?

Join an organization that values continuous learning, collaboration, and career development. We provide structured training, ongoing coaching, and opportunities to strengthen your customer service, communication, and problem-solving skills while building a rewarding career in the BPO industry.

LOCATION

Davao City (Onsite Only)

ABOUT CALDWELL COMMUNICATIONS

Caldwell Communications is committed to connecting talented professionals with rewarding opportunities in the BPO industry. We provide a professional recruitment experience and support candidates in building long-term careers through continuous learning, development, and growth opportunities.