CSR - Hospitality Account (Davao Onsite)

Op360; Davao City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Zohorecruit is hiring for a CSR - Hospitality Account on-site in Davao City, Philippines. The role involves updating reservation details across platforms, following Intercom-driven workflows, and recording actions with accuracy and confidentiality.

Responsibilities include evaluating membership applications, maintaining records, delivering high-quality customer service, and handling stressful situations calmly. The position requires shifting schedules and onsite work.

Qualifications

• Experience in customer service delivery and phone/email support.
• Clear communication and active listening across platforms.
• Ability to handle multiple tasks with accuracy and speed.
• Familiarity with customer service practices and confidentiality.

Responsibilities

• Identify tasks to update reservation details across platforms.
• Follow Intercom-driven workflows to trigger actions in external platforms.
• Document actions and maintain internal records accurately.
• Maintain accuracy, speed and attention to detail in reservations.
• Evaluate membership applications against company criteria.
• Maintain records of membership statuses and applicant details.
• Handle confidential information in compliance with data protection regulations.

Skills

Active listening

Verbal communication

Written communication

Customer service

Time management

Critical thinking

Adaptability

Accountability

Tools

Mac OS

Job description

CSR - Hospitality Account (Davao Onsite)

Davao City, Philippines | Posted on 05/20/2026

• Identify necessary tasks to update reservation details across different platforms in a timely manner.
  
• As new updates to reservations occur, workflow automations in one platform (Intercom) indicate the actions that need to occur in other, external platforms.
  
• Identify the appropriate task(s), take the necessary action(s) and record their actions internally.
  
• Accuracy, speed and close attention to detail are critical to success in this role
  
• Evaluate membership applications to ensure they met the company's criteria
  
• Maintain accurate records of membership statuses and applicant details
  
• Handling information with confidentiality and in compliance with data protection regulations
  

Requirements

• Prior BPO experience (preferred but not required)
  
• Computer Literate (Mac OS) - preferred
• Able to start immediately
  
• Willing to work on shifting schedules
  
• Willing to work onsite
  
• Strong time management
  
• Adaptability and accountability
  
• Has critical thinking skills with a focus on issue resolution and customer satisfaction
  
• Knowledge of customer service practices and principles
  
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  
• Ability to handle stressful situations appropriately