Onsite Healthcare Benefits Support Specialist

Optum Philippines; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Optum Philippines is hiring a Customer Service Representative to join our onsite team in Makati. You will assist members with healthcare benefits, eligibility, claims, and other inquiries while helping them make informed decisions about their healthcare.

No experience required for eligible educational qualifications, and shifting schedules apply. Ideal candidates have strong English communication skills, enjoy helping people, and are eager to build their careers in healthcare support.

Qualifications

• Handle inquiries about healthcare benefits, eligibility, and claims.
• Educate members on options and care providers.
• Schedule appointments and coordinate with internal specialists.
• Maintain a positive, customer-first mindset.

Responsibilities

• Address customer inquiries and concerns related to healthcare benefits, eligibility, and claims.
• Educate members about healthcare options, benefit plans, and quality care providers.
• Assist members with appointment scheduling and connect them with the appropriate internal specialists.
• Provide timely resolutions and follow up to ensure customer satisfaction.
• Help members, families, healthcare facilities, and health professionals feel confident in the care and support they receive.
• Maintain a customer-focused approach while delivering exceptional service.

Skills

Customer service

English communication

Problem solving

Education

High school diploma or equivalent

College undergraduates

Job description

Optum Philippines is hiring a Customer Service Representative to join our onsite team in Makati. You will assist members with healthcare benefits, eligibility, claims, and other inquiries while helping them make informed decisions about their healthcare.

No experience required for eligible educational qualifications, and shifting schedules apply. Ideal candidates have strong English communication skills, enjoy helping people, and are eager to build their careers in healthcare support.