Onsite Financial Chat CSR I – Elevate Customer Experience

TTEC; Tangob; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Health and wellness incentives

Tuition reimbursement

PTO

Job summary

TTEC is seeking a Chat Customer Service Representative to work onsite in Lipa, Philippines. You will help resolve customer issues via chat, text, email, social media, and other messaging platforms, contributing to an exceptional customer experience.

Ideal candidates have completed two years of college or equivalent and at least six months of customer service experience, with solid product knowledge and computer skills to support written communications.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience

Responsibilities

• Resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms.
• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Written communication

Customer service

Product knowledge

Computer experience

Education

Two years of college or equivalent

Job description

TTEC is seeking a Chat Customer Service Representative to work onsite in Lipa, Philippines. You will help resolve customer issues via chat, text, email, social media, and other messaging platforms, contributing to an exceptional customer experience.

Ideal candidates have completed two years of college or equivalent and at least six months of customer service experience, with solid product knowledge and computer skills to support written communications.