Onsite Financial Chat CSR - Growth, Perks & Impact

TTEC; Tangob; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Health and wellness benefits

PTO potential

Tuition reimbursement

Job summary

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to join our onsite team. You will assist customers via chat, text, email and social media, delivering timely, compassionate support.

You will respond using written communication only, resolve issues, and help customers achieve a positive experience with our products and services. Candidates should have completed two years of college or equivalent and at least six months of customer service experience; computer skills are

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve customer issues via chat services including chat, text, email, social media, direct messaging and other nonverbal platforms.
• Answer incoming communications from customers using written communication only.
• Connect and resolve issues with customers using written communication only.

Skills

Written communication

Customer service

Computer experience

Education

Completed 2 years in college or equivalent

Job description

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to join our onsite team. You will assist customers via chat, text, email and social media, delivering timely, compassionate support.

You will respond using written communication only, resolve issues, and help customers achieve a positive experience with our products and services. Candidates should have completed two years of college or equivalent and at least six months of customer service experience; computer skills are