Onsite Care Specialist — Elevate Customer Experience

TTEC; Tangob; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Lipa, Philippines is seeking a Customer Service Representative to handle inquiries onsite. You’ll resolve escalated issues, provide product guidance, and deliver a compassionate, solution-oriented customer experience.

Be part of a team that values service excellence, career development, and a supportive culture. This onsite role offers Monday to Friday hours and a benefits package designed to reward dedication and performance.

Qualifications

• At least 6 months of customer service experience.
• Completed senior high school or 2 years in college.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex calls from customers to improve their experience.
• Answer incoming communications from customers and provide timely assistance.
• Conduct research to provide accurate answers and resolve issues.

Skills

Customer service

Product knowledge

Communication

Computer literacy

Education

Senior high school or 2 years in college

Job description

TTEC in Lipa, Philippines is seeking a Customer Service Representative to handle inquiries onsite. You’ll resolve escalated issues, provide product guidance, and deliver a compassionate, solution-oriented customer experience.

Be part of a team that values service excellence, career development, and a supportive culture. This onsite role offers Monday to Friday hours and a benefits package designed to reward dedication and performance.