Onsite Customer Service Pro - Resolve Escalations

TTEC; Tangob; On-site; PHP 223,000 - 312,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to join our onsite team in Lipa, Philippines. You’ll handle customer inquiries, resolve issues with empathy, and contribute to a positive customer experience. This role offers exposure to a dynamic global contact center environment.

We value individuals with a high school diploma or college credits and at least 6 months of customer service experience. A strong product knowledge mindset and computer literacy are essential to succeed in this role.

Qualifications

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service experience

Education

Senior high school or 2 years in college

Tools

Computer experience

Job description

TTEC is seeking a Customer Service Representative to join our onsite team in Lipa, Philippines. You’ll handle customer inquiries, resolve issues with empathy, and contribute to a positive customer experience. This role offers exposure to a dynamic global contact center environment.

We value individuals with a high school diploma or college credits and at least 6 months of customer service experience. A strong product knowledge mindset and computer literacy are essential to succeed in this role.