Onsite FinTech Chat CSR I — Grow with Lipa Team

TTEC; Tangob; On-site; PHP 180,000 - 240,000; Full time

Job summary

TTEC in the Philippines invites you to join as a Chat Customer Service Representative working onsite in Lipa. You’ll help customers via chat, text, email, and social platforms, delivering peace of mind and an exceptional service experience.

You will resolve issues through written communication, apply product knowledge, and grow with a supportive culture and benefits that may include PTO, tuition reimbursement, health and wellness incentives.

Qualifications

• 2 years of college or equivalent
• At least 6 months customer service experience or background in lending/financial services
• Ability to explain product or service knowledge
• Computer experience

Responsibilities

• Answer incoming communications from customers
• Resolve issues with customers using written communication only

Skills

Customer service experience

Written communication

Computer literacy

Education

Two years college or equivalent

Job description

TTEC in the Philippines invites you to join as a Chat Customer Service Representative working onsite in Lipa. You’ll help customers via chat, text, email, and social platforms, delivering peace of mind and an exceptional service experience.

You will resolve issues through written communication, apply product knowledge, and grow with a supportive culture and benefits that may include PTO, tuition reimbursement, health and wellness incentives.